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Policy Center
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This page is the main policy reference for Boutique Lafayette. It brings together the legal notice, privacy information, order terms, cookie notice, withdrawal and return information, and the main customer questions in one place.
Use these links to jump directly to each section of this page.
Publisher: ILA, a societe a responsabilite limitee (SARL), operating under the trade name Boutique Lafayette.
Registered Office: Doigt de Gant, Rue J. F. Kennedy, 97150 Saint-Martin.
Store Address: Boutique Lafayette, 37 Rue de la Liberte, Marigot, 97150 Saint-Martin.
SIREN: 407 981 786
SIRET of Registered Office: 407 981 786 00012
APE / NAF Code: 47.71Z — Retail sale of clothing in specialised stores
VAT / TVA: Boutique Lafayette is not currently VAT registered and does not charge VAT on sales. Where applicable, sales are issued under the French VAT exemption regime: “TVA non applicable, art. 293 B du Code general des impots.”
Telephone: +590 590 27 16 90
Email: hello@boutiquelafayette.sx
Publication Director: Dilip GOKLANI, legal representative of ILA.
Hosting Provider: Vercel Inc., 340 Pine Street, Suite 900, San Francisco, CA 94104, USA.
Domain Registrar: Gandi SAS, 63-65 boulevard Massena, 75013 Paris, France.
Email Service Provider: Gandi Mail (Gandi SAS), 63-65 boulevard Massena, 75013 Paris, France.
Communication Services: WhatsApp, provided by Meta Platforms Ireland Limited, may be used for customer service and order communication when the customer chooses that channel.
Trademark Notice: All third-party brand names, logos, and trademarks displayed on the site remain the property of their respective owners. Their appearance on this website serves only to identify the goods offered for sale.
Intellectual Property: The site design, layout, original editorial text, and Boutique Lafayette-created visuals are protected by applicable intellectual-property law. Unauthorized reproduction, republication, or commercial reuse is prohibited.
Product Imagery: Product pages may combine original product photography with AI-generated or AI-enhanced lifestyle imagery. AI-assisted images are used for presentation and styling inspiration only. The exact item, size, color, condition, availability, and final price are confirmed with the customer before purchase.
Last Updated: April 2026
Data Controller: ILA, SARL, operating under the trade name Boutique Lafayette, 37 Rue de la Liberte, Marigot, 97150 Saint-Martin, hello@boutiquelafayette.sx, +590 590 27 16 90.
Personal Data Collected: identification data such as name, email address, and telephone number; enquiry and order details; delivery information where relevant; product interests; size preferences; and the communications needed to confirm the exact item before payment.
Mandatory or Optional Data: Information requested through the enquiry form is necessary to respond to the customer's request, confirm product availability, and organize pickup or delivery. If the customer does not provide the required contact or order information, Boutique Lafayette may be unable to process the enquiry.
Purposes of Processing: responding to enquiries, confirming availability, organizing pickup or delivery, maintaining customer-service records, complying with accounting or legal obligations, and preventing abuse or fraud.
Legal Bases: pre-contractual steps at the customer's request, performance of a contract where an order is finalized, legitimate interest for customer service and business security, legal obligation for statutory retention, and consent where a future optional tool would require it.
No Online Payment Processing: the website does not process customer card payments online.
No Sale of Data: Boutique Lafayette does not sell personal data and does not use automated decision-making or profiling for customer orders.
Recipients and Providers: data may be processed by Boutique Lafayette and, where technically necessary, by Vercel for hosting, Gandi Mail for email delivery, and WhatsApp/Meta Platforms Ireland for customer communication when that channel is used. Boutique Lafayette currently handles local delivery directly. Any future third-party delivery provider will be added to this notice before use.
Transfers Outside the EU: some technical service providers may process limited data outside the European Union. Where relevant, such transfers rely on recognized safeguards such as standard contractual clauses.
Retention: active enquiries are typically retained for up to 3 years from the last meaningful contact; completed order files and customer-service records may be retained for up to 3 years; accounting and tax records may be retained for up to 10 years where legally required.
Your Rights: you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where consent is the legal basis. Requests may be sent to hello@boutiquelafayette.sx. Boutique Lafayette aims to respond within one month.
Supervisory Authority: if you consider that your rights have not been respected, you may lodge a complaint with the CNIL, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, www.cnil.fr.
Nature of the Website: Boutique Lafayette operates this website as a digital catalog and order-enquiry service, not as an automated online checkout.
What a Website Submission Means: submitting an enquiry does not by itself create a sale, a reservation, or a binding contract. It starts a manual confirmation process.
Confirmation Process: after receiving an enquiry, Boutique Lafayette checks availability, confirms the indicative or final selling price, and agrees with the customer on pickup or delivery arrangements before any payment is completed.
Proof Before Purchase: the customer is shown the real item before payment is finalized, whether in person, on delivery, or by exact-item photos, videos, or live confirmation where distance handling is required.
Pricing: Prices are shown in euros (€). Boutique Lafayette is not currently VAT registered and does not charge VAT on sales. Where applicable, sales are issued under the French VAT exemption regime: “TVA non applicable, art. 293 B du Code general des impots.” Online prices remain informational only until manual confirmation.
Delivery and Pickup: pickup and delivery remain subject to operational confirmation. Outside-island or third-party delivery services are not presented as active until they are actually offered and documented.
Record of Confirmation: communications, images, and customer approval exchanged before the sale may be retained as proof of the agreed item and of the customer's consent to proceed.
Legal Guarantees: where applicable under French consumer law, the legal guarantee of conformity and the guarantee against hidden defects remain available in addition to any commercial warranty that may exist.
Consumer Mediation: After first contacting Boutique Lafayette in writing, the customer may have the right to use a consumer mediation service free of charge if a dispute cannot be resolved directly. Mediator details will be added once confirmed by the business.
Withdrawal Principle: where French consumer law grants a 14-day withdrawal right, the customer may exercise that right within the applicable legal period.
How to Request It: requests may be sent to hello@boutiquelafayette.sx with the order reference, contact details, the items concerned, and the intended return method.
Return Condition: unless the nature of the item or mandatory law provides otherwise, products must be returned in their original condition, with packaging, labels, and accessories preserved as far as reasonably possible.
Possible Exceptions: statutory exceptions may apply, including in particular sealed hygiene goods once unsealed, clearly personalized goods, perishables, or items whose condition has been altered beyond what is necessary for inspection.
Return Costs: return costs are borne according to applicable law and the specific circumstances of the sale. Where the law requires Boutique Lafayette to bear a cost or provide a refund, that legal rule prevails.
Refund Timing: when a lawful withdrawal applies, reimbursement is made within the legally required period after receipt of the returned goods or valid proof of return, subject to the applicable legal conditions.
No. The website accepts order enquiries only. Payment is arranged manually only after availability, final pricing, and the exact item are confirmed with the customer.
We aim to contact customers within 24 hours to confirm availability, indicative pricing, and the practical next steps for pickup or delivery.
No. Online prices are informational only until Boutique Lafayette confirms the item, the final selling price, and the delivery or pickup method directly with the customer.
Yes. You may email hello@boutiquelafayette.sx to exercise your GDPR rights, including access, correction, deletion, restriction, portability, or objection where applicable.
Delivery availability depends on the item, the destination, and operational capacity. Any delivery arrangement is confirmed manually before the sale is finalized.
If an item is unavailable, Boutique Lafayette will inform the customer and may suggest alternatives, but no sale is completed unless the customer expressly agrees to proceed.